SHIPPING POLICY

Returning plants

 

Due to the sensitive nature of live plants, we do not accept returns on any plant items. We want you to be happy with your plants. Please contact us if you have any concerns about your order.

​

Returning other items

 

We accept returns on unused items in their original packaging within 7 days of delivery, excluding plants. If you'd like to make a return, please be sure to keep the original packing materials, and fill out our contact form. We will reply with further instructions.

​

Online orders are not eligible for exchange.

​

In order to return an order, you must contact us first. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

 

Sale and clearance items

 

Only regular-priced items may be returned, unfortunately, sale or clearance items cannot be returned.